Choose to use your savings or checking account. Payments Those made after 4:00 p.m. EST, on a weekend, or on a holiday will post on the next Appalachian Power business day. Appalachian Power takes reasonable steps to protect your personally identifiable information as it is transferred to us, through the use of Web technologies such as the Secure Sockets Layer and others. about this privacy policy, please contact us. By using this site or app, you consent to the terms of this Privacy Policy. If you have any questions or problems with your payment, please contact BillMatrix at 1-800-611-0964. the posting of a revised privacy policy constitutes your consent to the revised policy. The information you provide to us will be used to respond to requests you may make for services. In particular, e-mail sent to or from Appalachian Power may not be secure. Call BillMatrix toll-free at 1-800-611-0964 to make a payment. Welcome to AEP Ohio's online bill pay. received prior to 4:00 p.m. EST will be posted to your account that evening. Login to get it. Pay your bills online for free from your checking account –, Receive email notification when your bill is ready, Enjoy convenience – get online access Choose an option below: Bills & Payments Use of our web site after changes, the revised policy will be posted to this site. Account Type: 11-Digit Account Number? made after 4:00 p.m. EST, on a weekend, or on a holiday will take up to 2 business days to post. We are happy to inform you that we have revamped our existing payment website with some new look and feel features. A fee may apply and will be collected by our partner BillMatrix. Email Address (optional) This email address is used to send you notifications about the processing of your payment(s). may vary on holidays. Please enter account number as it appears on your power bill. Need help paying your bill or service with your account? Please review this Privacy Policy before If this Privacy Policy If you have any questions or problems with your payment, please contact BillMatrix at 1-800-611-0964. The service fee of $1.85 will be charged for a residential account and a fee of 2.95% will be charged for any non residential accounts by the service provider, BillMatrix. Customer Service. Subscribing to APCO alerts gives you instant notification for: Enroll in alerts to be eligible to win. received prior to 4:00 p.m. EST will be posted to your account the next Appalachian Power business day. Pay by credit, debit, some ATM cards or e-check. Phone Number This is your personal 10-digit phone number starting with the area code. ET, on a weekend, or on a holiday will post on the next AEP business day; A fee charged by our partner BillMatrix may apply More … … We may disclose the information if we form a good-faith belief that disclosure of such information is necessary to investigate, prevent, or take action regarding any illegal activities or regarding interference with the operation of our site or violation of its terms of use; or. The service fee of $1.85 will be charged for a residential account and a fee of 2.95% will be charged for any non residential accounts by the service provider, BillMatrix. This Privacy Policy applies only to We kindly request you to update your bookmarks with our new payment website URL and start using the same. We may disclose the information if we believe that disclosure is required by law or regulation or in response to a subpoena or other order of a court or other governmental agency. Pay by credit, debit, some ATM cards or e-check ; You'll need your account number. made after 4:00 p.m. EST, on a weekend, or on a holiday will post on the next AppalachianPower.com and the Appalachian Power customer mobile app (com.aep.customerapp.apco). Now after logging in, you don't have to remember or enter your account number, current balance, phone number or address. We will take care of that for you! However, no Internet transmission of information is ever completely secure or error-free. If you need to make an immediate payment, AEP has partnered with BillMatrix to process immediate payments online or by phone. to all of your bills. Please enter your ZIP code to go to the correct web site. Payments can also be scheduled in advance (allow 2 business days). AEP partners with BillMatrix for immediate payments by phone. A fee charged by our partner BillMatrix may apply. Returning back? While you will be paying your account with Appalachian Power, the full amount of the fee is passed to BillMatrix as the provider of this service. Appalachian Power business day. If you would like to update your personally identifiable information or if you have questions We will not sell, rent or otherwise disclose the information we gather about you or your account to any third party, except as outlined in this Privacy Policy. Pay by electronic check, credit, debit, some ATM cards. Appalachian Power reserves the right to change this Privacy Policy at any time. You will receive a confirmation code as proof of payment. Phone Number. you provide any personally identifiable information through this site. Customer service is provided through AEP's regional utilities. Appalachian Power will be immediately notified Appalachian Power will be immediately notified of your payment through an electronic memo posting to your electric account. Posting schedules Some or all of this information may be added to your permanent account record and may be used for research purposes. Pay as a guest. Non residential accounts can also pay via e-Check free of charge. Flurry’s privacy policy governs the use of this information. First time here? Pay Online for Free with Paperless Billing. We may transfer the information to Appalachian Power’s affiliates and subsidiaries, unless such transfer is prohibited by law; We may transfer the information as part of a merger, consolidation, acquisition, divestiture or other corporate restructuring (including bankruptcy); We may make the information available to third parties who are providing the product, service or information that you have requested (but not your password); We may make such information available to third parties who are providing services to Appalachian Power (for example, providing the information to third parties performing computer-related services for Appalachian Power); We may use the information to communicate with you about products and services that may be of interest to you. 1 Riverside Plaza OH, 43215-2372. Payments AEP Corporate Headquarters. Payments received prior to 4:00 p.m. EST will be posted to your account that evening. Payments are limited to those less than $10,000. In addition, we may use elements of this information in the following situations: Appalachian Power uses Flurry Analytics Service (provided by Yahoo) in order to improve its mobile apps. You will receive a confirmation code as proof of payment. Other AEP websites and apps may be governed by their own privacy policies, appropriate to the uses and needs of each. of your payment through an electronic memo posting to your electric account. Non residential accounts can also pay via e-Check free of charge. Subscribing to I&M alerts gives you instant notification for: While you will be paying your account with Appalachian Power, the full amount of the fee is passed to BillMatrix as the provider of this service. Appalachian Power will be immediately notified Those Please enter your account number and phone number. Receive alerts when your bill payment is approaching and your bill is paid. Residential Customer Sevice Phone: 800-672-2231 Business Customer Service Customers: 888-710-4237 Payments: 800-611-0964 Hazards Customer Service Needs: 800-672-2231 Underground Lines: 800-362-2764 Email: Email AEP Ohio External Affairs … Phone: 614-716-1000 Email: Email Headquarters AEP Ohio. This policy was last revised on December 13, 2017. Also, Appalachian Power reserves the right to share any aggregated information (i.e., non-personally identifiable information) with any third parties for any reason, unless prohibited by law. Continue without User ID and Password. Payments made after 4:00 p.m. Let us look you up. Throughout the site or app, we may provide links to resources and sites that are not part of AppalachianPower.com or the Appalachian Power customer mobile app. Payments Whenever you submit information via this site or app, you agree to the collection, use, and disclosure of that information in accordance with this Privacy Policy. This Privacy Policy does not apply to those resources and sites. of your payment through an electronic memo posting to your electric account.

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