Following on from the success of our Top 25 positive words and phrases article, we’ve put together even more positive words and phrases for you and your customers to enjoy. Please let me know if I can provide any other additional support. This reinforces the customer-advisor bond, but can sound unauthentic.

The statement above almost implies that the advisor is giving the customer inside information, which may boost a customer’s affiliation with the brand. If so, please leave them, as well as any other thoughts you may have on this article, in an email to Call Centre Helper. For example – If you what to change it you must give us a reason or it should be a product damage, but if you want we can fix it. Follow for more information on Articles about Language. If they screwed up however, definitely apologise and fix the problem. This encourages the caller that they have been put through to a helpful advisor who offers solutions instead of one who focuses on negatives. Also, adding that you will pass on any compliments, at the end of this statement, will let the caller know that their voice is heard and appreciated. Team members having to apologise for something out of their control is demoralising and gives the client the upper hand. Setting realistic expectations and then going above and beyond and exceeding those expectations is unexpected and will improve your customer satisfaction and enhance the overall customer experience. Welcome to _______ company name, my name is Daniela How may I help you? We’ll I can give options w/ our paid support service here at Microsoft and then you can decide how you want to proceed. Its not their personal fault, as that tends to drag them down, constantly saying sorry. Repeating “I” in phrases such as this demonstrates that the advisor is taking personal ownership of the issue and thus personally relieving the customer from the weight of their query. I am really sorry to hear that, but I know I can help you, I am doing my best effort to solve the things that concern you about this (product), Maybe you can hold on line for one minute, I am checking your payment,etc.

Here are some positive words and phrases you can add into almost any customer conversation to boost customer satisfaction and offer advisors variety, so they are not constantly repeating the same phrases. Although this pushes the boundaries of being robotic, if used naturally it can allow the customer to feel appreciated, which may improve loyalty. Offering this may sound robotic, but it is common courtesy and most customers will likely appreciate the opportunity to voice any additional queries. Is that okay? I totally agree with Steve however, as a Call Centre Manager, my job is to keep my team happy as well as ensuring they are keeping our clients happy.

This statement can lower your repeat contacts by establishing that the advisor has fully resolved the customer’s query. I am delighted because I can help you with this situation that concerns you. Dont worry I’m gonna check the options we can offer for you. Noting that others have also chosen the same solution implies that it is likely to be successful and has proven results, boosting customer trust in the brand.
What they think about your products , MATTER.

I want my team to feel that they are in control and at a minimum equal to the client on the other end of the phone. Originally published in June 2015. Often, advisors will use the quote above to do so, but here are some other ways of expressing your support. “Satisfied customer is the best source of advertisement”, “Nothing consoles and comforts like certainty does.”, “If you don't appreciate your customers, someone else will.”, “A customer talking about their experience with you is worth ten times that which you write or say about yourself.”, “Capitalize on charm by continually captivating your customer.”, “Customers loves certainty, make sure you give it to them.”, “Our customers are not our competitors.
to fix this issue. Validating the customer’s opinion is something that advisors and often urged to do, in an effort to build rapport and consequently satisfaction. Welcome back. virus removal, PC tune-up, MS office Windows).

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